Frequently Asked Questions

Selling

Simply send us photos via WhatsApp, receive a valuation, and visit our showroom for immediate payment.

As fast as 30 minutes after inspection is completed.

Yes, there is an authentication fee of RM138, but it will be deducted from the agreed payout.

You are responsible for the authenticity. If the bag is not found authentic, authentication fees of RM138 will be charged instantly. If payment is not made, the bag will be considered our property.

Yes, we do but the final valuation depends on our inspection and authenticity check.

Consignment

We don’t take a percentage. You will receive 100% of the agreed price, as we apply a markup on the selling price.

Payment will be made within 15 working days after the bag is sold.

You may choose to extend the period, adjust the price or collect your bag at any time. No marketing fees, insurance fees or placement fees will be charged.

The minimum consignment period is 60 days.

Yes, RM200 for early retrieval and RM400 if the item is found to be counterfeit.

Buying

Yes, we guarantee every bag is authentic. Each item is authenticated by our in-house specialist and verified using AI machine authentication before being advertised.

Yes, but proof of non-authenticity is only accepted from Entrupy authentication. Other third-party authentications are not accepted.

Yes, we offer flexible installment plans of up to 60 months.

Yes, but returns are only accepted if the item is not the same as shown in the photo and description. Other than that, all sales are final after payment is made.

Of course! Visit our showroom to view and try the bags before purchase.